Privacy policy
Privacy Policy
Last updated: April 24, 2025
This Privacy Policy describes how VentedAir ("the Site", "we", "us", or "our") collects, uses, and shares your personal information when you visit, use our services, or make a purchase from ventedair.com (the "Site"), or otherwise communicate with us regarding the Site (collectively, the "Services").
For the purposes of this Privacy Policy, "you" and "your" refer to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected in accordance with this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons.
Any updates will be posted on this page, the "Last updated" date will be revised accordingly, and we will take any additional steps required by applicable law.
How We Collect and Use Your Personal Information
To provide our Services, we collect personal information about you from various sources, as described below.
The information we collect and use depends on how you interact with us.
In addition to the specific purposes described below, we may use your information to:
- Communicate with you;
- Provide, operate, and improve our Services;
- Comply with applicable legal obligations;
- Enforce our Terms of Service;
- Protect our Services, our rights, and the rights of our users and others.
Personal Information We Collect
The type of personal information we collect depends on how you interact with our Site and Services.
When we refer to "personal information," we mean information that identifies you, relates to you, describes you, or can reasonably be associated with you.
The following sections describe the categories of personal information we collect.
Information You Provide Directly
The information you provide directly through our Services may include:
- Contact information, including your name, address, telephone number, and email address.
- Order information, including your billing address, shipping address, payment confirmation, email address, and phone number.
- Account information, including your username, password, security questions, and other information used to secure your account.
- Customer support information, including any information you choose to share when communicating with us, such as when you contact our customer support team.
Some features of our Services require you to provide certain personal information. You may choose not to provide this information; however, doing so may prevent you from accessing or using certain features.
Information We Collect Automatically
We may automatically collect certain information about your interaction with our Services ("Usage Data").
To do this, we may use cookies, pixels, and similar technologies ("Cookies").
Usage Data may include information such as:
- Device information
- Browser information
- Network connection information
- IP address
- Information about how you access and use our Site and Services
Information We Receive from Third Parties
We may also receive information about you from third parties, including vendors and service providers acting on our behalf.
These may include:
- Companies that support our Site and Services, such as Shopify.
- Payment processors that collect payment information (such as bank account details, credit or debit card information, and billing addresses) in order to process payments, fulfill orders, and provide the products or services you request.
- Online tracking technologies. When you visit our Site, open or click emails we send, or interact with our advertisements, we—or third parties we work with—may automatically collect certain information using technologies such as pixels, web beacons, software development kits (SDKs), third-party libraries, and cookies.
Any information we receive from third parties will be processed in accordance with this Privacy Policy.
Please also refer to the section "Third-Party Websites and Links" below.
How We Use Your Personal Information
We use your personal information to provide and improve our Services, including for the following purposes:
Providing Products and Services
We use your personal information to fulfill our contract with you, including to:
- Process your payments
- Fulfill and deliver your orders
- Send notifications regarding your account, purchases, returns, exchanges, and other transactions
- Create, maintain, and manage your account
- Facilitate returns and exchanges
- Provide customer support and other account-related features
We may also enhance your shopping experience by allowing Shopify to match your account with other Shopify services that you may choose to use. In that case, Shopify will process your information as described in its own Privacy Policy and Consumer Privacy Policy.
Marketing and Advertising
We may use your personal information to send you marketing communications by email, SMS, or post, and to display advertisements for our products and services.
This may include using your information to personalize the Services and advertisements you see on our Site and on third-party websites.
If you are located in the European Economic Area (EEA), the legal basis for this processing is our legitimate interest in promoting and selling our products under Article 6(1)(f) of the General Data Protection Regulation (GDPR).
Security and Fraud Prevention
We use your personal information to detect, investigate, prevent, and take action against fraudulent, illegal, or malicious activity.
If you create an account, you are responsible for keeping your login credentials secure. We strongly recommend that you do not share your username, password, or other access credentials with anyone.
If you believe your account has been compromised, please contact us immediately.
If you are located in the EEA, the legal basis for this processing is our legitimate interest in protecting our business, our customers, and our Services under Article 6(1)(f) GDPR.
Customer Support and Service Improvement
We use your personal information to provide customer support and continuously improve our Services.
This processing is based on our legitimate interest in communicating with our customers, maintaining our relationship with you, and providing a high-quality customer experience in accordance with Article 6(1)(f) GDPR.
Cookies
Like many websites, we use Cookies on our Site.
For specific information about the Cookies used by Shopify, please visit:
https://www.shopify.com/legal/cookies
We use Cookies to:
- Operate and improve our Site and Services
- Remember your preferences
- Analyze website traffic and user interactions
- Improve performance and functionality
- Deliver more relevant advertising
We may also allow trusted third-party service providers and advertising partners to place Cookies on our Site to personalize advertisements and improve your browsing experience.
Most web browsers automatically accept Cookies by default. However, you can change your browser settings to remove or block Cookies.
Please note that disabling Cookies may affect the functionality of certain parts of our Site and Services.
Blocking Cookies may also not completely prevent information sharing with certain advertising partners.
How We Share Personal Information
In certain circumstances, we may share your personal information with third parties where necessary to provide our Services, comply with legal obligations, or protect our legitimate business interests.
These include:
- Service providers who assist with payment processing, shipping, order fulfillment, IT support, cloud hosting, customer service, and analytics.
- Marketing and advertising partners who help us promote our products and services.
- Third parties where you have instructed, requested, or consented to us sharing your information, such as through social media integrations.
- Companies within our corporate group where necessary to operate our business.
- Authorities or other parties where required by law or in connection with a merger, acquisition, bankruptcy, legal proceeding, or to protect our legal rights.
Categories of Personal Information We Share
Depending on the Services you use, we may share the following categories of personal information:
- Contact information
- Order information
- Account information
- Customer support information
- Usage data
- Technical information such as IP address and browser information
- Approximate location information based on your IP address
Recipients may include:
- Service providers
- Payment processors
- Shipping and fulfillment partners
- Analytics providers
- Marketing partners
- Shopify
- Our affiliated companies
We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.
Where required by law, we will obtain your consent before sharing your personal information for advertising or marketing purposes.
Third-Party Websites and Links
Our Site may contain links to third-party websites or online services that are not operated by VentedAir.
If you choose to visit a third-party website, we encourage you to review its privacy policy and terms before providing any personal information.
We are not responsible for the privacy practices, content, or security of third-party websites.
Any information you share on public or semi-public platforms, including social media, may be visible to others and may be used by those platforms according to their own privacy policies.
The inclusion of links on our Site does not imply our endorsement of those websites or their operators.
Children's Data
Our Services are not intended for children, and we do not knowingly collect personal information from anyone under the age of 16.
If you are a parent or legal guardian and believe your child has provided us with personal information, please contact us using the details below so we can delete the information.
As of the effective date of this Privacy Policy, we do not knowingly "sell" or "share" (as defined under applicable law) the personal information of individuals under the age of 16.
Data Security and Retention
We take appropriate measures to protect your personal information. However, no security system is completely secure, and we cannot guarantee absolute security.
Information transmitted over the internet may not always be secure. We recommend that you avoid sending sensitive or confidential information through unsecured communication channels.
We retain your personal information only for as long as necessary to:
- Maintain your account
- Provide our Services
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
- Meet other legitimate business requirements
Your Privacy Rights
Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights may be subject to certain legal limitations and exceptions.
Right of Access
You may request access to the personal information we hold about you, including details about how we collect, use, and share your information.
Right to Deletion
You may request that we delete the personal information we hold about you.
Right to Correction
You may request that inaccurate or incomplete personal information be corrected.
Right to Data Portability
Where applicable, you may request a copy of your personal information and ask us to transfer it to another organization.
Right to Object to the Sale, Sharing or Targeted Advertising
Where applicable, you may request that we stop selling or sharing your personal information or using it for targeted advertising.
If you visit our Site with the Global Privacy Control (GPC) signal enabled, we may automatically treat this as a request to opt out, depending on your location.
Right to Restrict Processing
You may request that we limit or stop processing your personal information in certain circumstances.
Right to Withdraw Consent
Where processing is based on your consent, you may withdraw that consent at any time.
Right to Appeal
If we decline your request, you may have the right to appeal our decision by contacting us.
Marketing Communications
You may unsubscribe from promotional emails at any time by clicking the unsubscribe link included in our emails.
Please note that even if you opt out of marketing communications, we may still send you important service-related emails regarding your orders or account.
Exercising Your Rights
You may exercise your privacy rights where available through our Site or by contacting us using the details below.
Before responding to your request, we may ask you to verify your identity by requesting information such as your email address or account details.
Where permitted by law, you may also authorize another person to submit a request on your behalf. In such cases, we may require proof of authorization and may ask you to verify your identity directly.
We will respond to your request within the timeframe required by applicable law.
We will never discriminate against you for exercising your privacy rights.
Complaints
If you have any questions or concerns about how we process your personal information, please contact us using the details below.
If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority, depending on your country of residence.
Residents of the European Economic Area (EEA) can find a list of their national data protection authorities through the European Data Protection Board (EDPB).
International Users
Your personal information may be transferred to, stored, and processed in countries outside your country of residence.
Your information may also be processed by our employees, service providers, and business partners located in those countries.
Where we transfer personal information outside the European Economic Area, we rely on recognized legal transfer mechanisms, including the European Commission's Standard Contractual Clauses or equivalent safeguards required under applicable law, unless the destination country has been officially recognized as providing an adequate level of data protection.
Contact Us
If you have any questions about this Privacy Policy, our privacy practices, or if you wish to exercise any of your privacy rights, please contact us:
VentedAir